Fintech Business Analysis
Know Your Customer / Anti-Money Laundering Requirements: The Business Analysis Checklist for Regulated Product Teams
Know Your Customer and Anti-Money Laundering requirements fail when they are treated as a compliance appendix instead of part of the product workflow.
Clarify the trigger
What action triggers identity verification, screening, enhanced due diligence, rescreening, or manual review? The trigger belongs in the user journey, not only in a policy document.
A trigger can be onboarding, transaction value, geography, risk score, profile change, document expiry, or suspicious activity.
Separate policy from workflow
Policy says what must be true. Workflow says how the user, system, operations team, and compliance team make it true.
The practitioner must translate policy into steps, fields, states, owners, evidence, and acceptance criteria.
Make manual review explicit
Manual review is not a vague back office step. It needs queue rules, priority, evidence, SLA, decision outcomes, audit notes, and customer messaging.
Without this, the backlog underestimates both complexity and operating cost.
Define evidence and retention
Which documents, data points, scores, checks, and decisions are stored? Who can access them? How long are they retained? What appears in audit logs?
These details change UI, API, reporting, and privacy requirements.
What good looks like
A strong Know Your Customer / Anti-Money Laundering requirement set links risk triggers, workflow states, operational handoff, customer communication, data dictionary, and acceptance criteria.
That is the level of clarity regulated product teams need before they move into delivery.